Return Policy

Last updated: January 30, 2025

Thank you for shopping at Xdrop! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

• Right of Withdrawal:
  If you are a resident of the European Economic Area (EEA), you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing any reason. To exercise your right of withdrawal: You must notify us within 14 days of receiving your order. Contact us with your order details and a clear statement that you wish to withdraw from the purchase (e.g., "I hereby withdraw from my contract of sale for order #XYZ."). The product(s) must be returned in their original, unused condition with all packaging and labels intact.
• Refund for Withdrawal:
  Once we receive the returned items, a full refund, including the original shipping costs, will be issued. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• Warranty:
  We offer a 30-day warranty on all products sold. If you experience any defects or issues with the product within 30 days of receiving your order, please contact us immediately. We will assist you with a return, exchange, or replacement, depending on the nature of the issue. To be eligible for warranty coverage, the product must be in its original condition and not damaged due to misuse.
• Eligibility for Returns:
  Items must be returned within 7 days of delivery, unused, undamaged, and in their original packaging. Certain items, such as personalized or perishable products, are non-returnable.
• Defective or Incorrect Items:
  If you receive a defective or incorrect product, contact us within 7 days. Provide a description of the issue along with photos (if applicable). We will arrange a replacement, refund, or repair based on the situation.
• Refunds:
  Refunds will be processed once the returned items are received and inspected, issued to the original payment method. Processing times may vary depending on your payment provider.
• Return Shipping:
  Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In some cases, customs duties may apply upon return. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
• How to Initiate a Return:
  To start a return, contact us with your order number and reason for the return. We will provide instructions on how to proceed.
• Cancellations:
  If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
• Changes to the Return Policy:
  Xdrop reserves the right to modify or update the return policy at any time. Any changes will be posted on this page, and the date of the most recent revision will be indicated at the top.
• Contact Us:
  If you have any questions about our return policy or need assistance, please contact us or directly with your preferred mailing app-[xdrop.customerservice@gmail.com].

We appreciate your business and strive to make your shopping experience effortless and enjoyable.