Shipping Policy

Last updated: January 30, 2025

Thank you for choosing Xdrop! We are committed to providing you with a seamless and personalized shopping experience. Please take a moment to review our shipping policy.

• Order Processing:
  All orders are processed within 1-2 business days.
  Orders placed on weekends or holidays will be processed on the next business day.
• Shipping Rates:
  We offer competitive shipping rates based on the weight and destination of your order.
  Shipping costs will be calculated at checkout before you complete your purchase.
• Shipping Providers:
  Xdrop uses AutoDS to manage order fulfillment and coordinate shipping with our suppliers. AutoDS partners with a variety of reliable shipping carriers based on the supplier's location and the destination of your order. Shipping carriers may vary depending on the product and delivery location, ensuring that your order is delivered as quickly as possible.
• Delivery Times:
  Delivery times depend on the shipping destination and the supplier's location. We use AutoDS with the "Fastest with Tracking" option to ensure the quickest available tracked shipping method. Estimated delivery times are as follows:

• Europe: 7–15 business days
• North America (USA & Canada): 7–15 business days
• Oceania (Australia & New Zealand): 7–15 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs delays, local postal services, and unforeseen logistical issues. In some cases, orders may even arrive faster than expected.

If the supplier offers an alternative shipping method, AutoDS will still prioritize the fastest tracked shipping option available.

• Order Tracking:
  Once your order has been shipped, you will receive a tracking number via email to monitor your package. Please note that it may take a day before tracking information appears in the system. You can track your order by visiting our Order Tracking Page and entering your tracking number.
• International Shipping:
  We deliver to most countries worldwide, including but not limited to Europe, the USA, United Kingdom, Canada, Australia, New Zealand. International shipping rates and delivery times vary. Please check the shipping options at checkout.
• Customs and Duties:
  Customers are responsible for any customs and import duties that may apply upon delivery to international destinations. Xdrop has no control over these charges, and we recommend that customers check local customs regulations before completing their purchase.
• Delivery Issues:
  In the rare event of a delivery issue, please contact our customer service team within 7 days of receiving the package. We will work with AutoDS and the shipping carrier to resolve the issue. Please allow us time to investigate and provide a resolution.
• Address Accuracy:
  It is the customer's responsibility to provide accurate shipping information.
  Please double-check your shipping address before completing your purchase.
• Returns and Refunds:
  Please refer to our Return Policy for information on returns and refunds.
• Changes to the Shipping Policy:
  Xdrop reserves the right to modify or update the shipping policy at any time. Any changes will be posted on this page, and the date of the most recent revision will be indicated at the top.

If you have any questions or concerns regarding our shipping policy, feel free to contact our customer service team or directly with your preferred mailing app-[xdrop.customerservice@gmail.com]